Notice Concerning Children
PLEASE NOTE: We are a general audience site, and do not direct any of our content specifically at children under 13 years of age. We understand and are committed to respecting the sensitive nature of children’s privacy online. If we learn or have reason to suspect that a Mountain Club Web site visitor is under age 13, we will promptly delete any personal information regarding that visitor.
Information Collection Practices
What Basic Information Does Mountain Club Collect?
You can visit the Web site to read information about our company, products, and services without telling us who you are and without revealing any personal information. In operating the Web site, Mountain Club includes optional information request forms such as White Paper or Webinar Request forms, Newsletter subscription forms, and general contact request forms that request your name, company, title, phone number, email address, URL, address and other information to help us determine your needs related to our products and solutions and in order for you to download or view documents or other information through the Mountain Club Web site. We use this information to send updates about our company and to contact you if requested or necessary. Mountain Club also collects billing information such as credits and eCheck data via our partner Paypal. Depending upon your request, Mountain Club may also ask for additional information, such as how you heard about us. This information is provided by you on a voluntary basis only and is not required by us in order for you to use and enjoy the Web site. Mountain Club uses the information that we collect on the Web site to contact you to further discuss your interest in our company, our services, and to send information regarding our company or partners, such as marketing promotions and events. This information may also be used to improve the services we provide you. We use this information to improve the way that we provide our services to our clients, to relay administrative information, and to verify login information. The information is collected and stored in a manner that is appropriate for the nature of the data that we collect, and the need to fulfill your request. Mountain Club does not share, sell, rent, or trade PII with third parties for their promotional purposes.
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Mountain Club stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Mountain Club Clients
Our servers automatically recognize visitors’ IP addresses (the number assigned to computers on the Internet), domain names, the activity of the visitor’s browser when the visitor is viewing the Web site; the site path of visitors; the time visitors come to the Web site and length of visit. No personal information about you is revealed in the process. The Web site may also gather anonymous traffic data that does not personally identify you, but that may be helpful for marketing purposes or for improving the services we offer and Mountain Club reserves the right to publish such anonymous, aggregate summary information regarding its visitors for promotional purposes.
You may opt out of receiving future mailings; see the Updating and Choice/Opt-out section below. When you receive an updated profile form, that information comes from our database.
You have a variety of tools to control cookies, web beacons and similar technologies, including browser controls to block and delete cookies and controls from some third-party analytics service providers to opt out of data collection through web beacons. Your browser and other choices may impact your experiences with our services.
Security and Privacy
Mountain Clubs’ web site uses security measures to help protect against the loss, misuse, and alteration of the information under our control. We store the information in two redundant databases in two secure environments at different locations with our data hosting service provider, Savvis Communications.
Mountain Club takes care to reinforce the importance of our web site visitors’ security and privacy among our employees. Mountain Club requires unique usernames and passwords that must be entered each time a user logs on to Mountain Club’s client interface. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of all data. The bottom line is that, because our business involves hosting application accounts, data security is paramount. We’re constantly reevaluating and deploying new technologies to enhance our security.
Mountain Club is not responsible for the privacy practices or the content of any other web sites to which we link. We encourage our visitors to read the privacy statements of each and every web site that they visit.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Updating and Choice/Opt-Out
Visitors who request information on our web site have the following options for reviewing, modifying and deleting any personally identifiable information that has previously been provided to Mountain Club, as well as updating their profiles and unsubscribing (opting out) to avoid receiving future communications from us:
Submit a ticket to our support department. We’ll reply within 30 days of receiving your request confirming any corrections or updates requested.
If you are subscribed to receive newsletter or commercial emails from us, you may send us a request to unsubscribe from receiving such emails at any time by following the unsubscribe instructions within the email. We will comply with your unsubscribe request within 24 hours after receipt of such request (or shorter time period, if required by law).
Notifications and One-Time E-mails
Upon successfully submitting information to us such as making a purchase, booking a reservation, entering a sweepstakes, completing a survey or any other related action where you voluntarily provide us information, we reserve the right to send you an e-mail notification (either a single message or a finite campaign) pertaining to that event where no opt-out is required.
If you use a bulletin board, blog, or chat room on this Web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
We post customer testimonials on our web site which may contain personally identifiable information such as the customer's name. We do obtain the customer's consent prior to posting the testimonial to post their name along with their testimonial.
Links to Other Sites
This Web site contains links to other sites that are not owned or controlled by Mountain Club Please be aware that we, Mountain Club, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site. Mountain Club owns and operates some websites that have the same look and feel of Mountain Club.com. Please be aware that this privacy statement only covers Mountain Club.com.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
If you have any questions about this privacy statement or this web site, please
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